Service Contracts & Terms

Service Agreement

HUNTER HYDROTECH LLC SERVICE AGREEMENT & PAYMENT TERMS IMPORTANT — CUSTOMER ACCEPTANCE By requesting, scheduling, or authorizing Hunter HydroTech LLC (“Company”) to provide service by telephone, text message, email, website, customer portal, estimate, work order, electronic approval, or in person, and after receiving these terms or a link to them, the customer (“Customer”) agrees to this Service Agreement & Payment Terms. A Customer who permits the Company to begin authorized work after receiving these terms also accepts them. 1. SERVICE CALL & DIAGNOSTIC FEE Every service appointment is subject to the applicable service call and/or diagnostic fee disclosed at scheduling, booking, estimate, or service. The service call fee compensates the Company for scheduling, travel, technician time, arrival at the property, initial inspection, troubleshooting, system evaluation, and diagnosis. The service call fee is earned once the technician arrives and begins the scheduled evaluation and is due whether or not: • the Customer elects to proceed with recommended repairs; • the problem can be repaired during the initial visit; • additional parts, labor, diagnostics, or return visits are required; • the system is found to have problems outside the Company’s control; or • the Customer chooses not to authorize additional work. Unless specifically stated otherwise in writing, a service call or diagnostic fee is separate from the price of repairs, materials, installations, or additional labor. If a technician has already been dispatched and the Customer cancels, is unavailable, refuses access, or the property cannot safely be serviced for reasons outside the Company’s control, the applicable service call or dispatch fee may still be charged. 2. NO REFUNDS; BILLING DISPUTES & CHARGEBACKS Service-call fees, diagnostic charges, labor charges, completed services, installed materials, special-order materials, and other charges for services actually provided are non-refundable once earned, performed, installed, ordered, or incurred, except: • where an applicable written warranty requires a correction or refund; • where the Company voluntarily agrees otherwise in writing; or • where a refund, cancellation, billing-error, or other right is required by applicable law. Dissatisfaction caused by pre-existing conditions, system limitations, water pressure, weather, hidden defects, Customer decisions, third-party work, or other conditions outside the Company’s reasonable control does not by itself create a right to a refund. Customers should notify the Company promptly if they believe an invoice or payment transaction is incorrect so the Company has an opportunity to investigate and address the concern. The Customer agrees not to initiate a chargeback, stop-payment, payment dispute, or similar reversal merely to avoid paying an authorized charge for services or materials that were properly provided. When reasonably possible and without impairing any legal deadline or nonwaivable right, the Customer agrees to contact the Company first and provide a reasonable opportunity to address the billing concern. A chargeback or payment dispute does not automatically eliminate a valid debt. If a payment is reversed but the underlying charge is determined to have been properly authorized and owed, the Customer remains responsible for the unpaid balance and any reasonable collection costs permitted by law. The Company may provide its payment processor, card issuer, bank, collection provider, or court with relevant records supporting an authorized transaction, including estimates, contracts, invoices, work orders, electronic approvals, signatures, photographs, communications, service records, and payment records. Nothing in this section waives any billing-error, unauthorized-transaction, charge-dispute, cancellation, or other consumer right that cannot legally be waived. 3. AUTHORIZATION FOR SERVICES The Customer authorizes the Company to perform the services described in an approved estimate, work order, service request, written communication, electronic approval, or verbally approved scope of work. Approval may be provided by the property owner or by another person who reasonably represents that they are authorized to approve work for the property. The Customer is responsible for charges for all work the Customer or an authorized representative approves. 4. ESTIMATES, DIAGNOSTICS & ADDITIONAL WORK An estimate is based upon conditions reasonably observable at the time it is prepared. Irrigation and outdoor systems frequently contain buried, concealed, deteriorated, incorrectly installed, abandoned, or previously repaired components that cannot be fully evaluated until troubleshooting or work begins. Discovery of additional problems may require additional labor, materials, excavation, diagnostics, or a revised estimate. The Company will obtain Customer authorization before performing material work outside the approved scope unless immediate action is reasonably necessary to prevent property damage or a safety hazard and the Customer cannot reasonably be reached. 5. EXISTING SYSTEMS & HIDDEN CONDITIONS The Company is not responsible for defects, failures, code issues, improper installation, damage, leaks, wiring problems, hydraulic problems, pressure problems, pump or well limitations, buried obstructions, root intrusion, deterioration, or other conditions that existed before the Company’s work. Repairing one component does not constitute a representation or warranty that the remainder of the system is free from defects. Opening, pressurizing, testing, activating, or repairing an older or damaged system may reveal additional leaks or failures that were not previously visible. Additional repairs are not included unless specifically authorized. 6. PROPERTY ACCESS & CUSTOMER RESPONSIBILITIES The Customer will provide reasonable access to all areas necessary to perform the authorized work, including irrigation controllers, valves, backflow devices, water supplies, pumps, electrical equipment, basements, garages, crawl spaces, fenced areas, and other required locations. The Customer is responsible for securing pets and identifying known private utilities, invisible fences, private electrical lines, drainage systems, septic components, landscape lighting, underground structures, and other privately installed items that may not be identified by a public utility locate service. The Company will comply with applicable utility-location requirements when required by law. 7. EXCAVATION, TURF & LANDSCAPING Some irrigation repairs and installations require digging, trenching, removal of turf, plant disturbance, or access through landscaped areas. The Company will use reasonable care but cannot guarantee that lawns, landscaping, mulch, roots, plant material, hardscape, or previously disturbed soil will remain visually unchanged. Unless specifically included in the written scope, finish grading, sod replacement, seed establishment, landscape restoration, concrete repair, asphalt repair, or other restoration is not included. Soil and trenches may settle following underground work. 8. WATER SUPPLY, PRESSURE, WELLS & PUMPS System performance depends upon available water pressure, flow, well capacity, pump condition, electrical supply, plumbing, municipal supply, and other property conditions outside the Company’s control. The Company does not guarantee system performance that is limited by inadequate or inconsistent water supply or by equipment outside the approved scope of work. 9. SEASONAL SERVICES & FREEZE DAMAGE Sprinkler winterization is intended to substantially reduce the amount of water remaining in an irrigation system and reduce the likelihood of freeze damage. Because irrigation systems may contain low points, check valves, buried components, inaccessible piping, unusual system designs, pumps, wells, improper installations, or other conditions, winterization cannot guarantee that every drop of water has been removed or that freeze damage is impossible. Any specific winterization warranty applies only when expressly stated in writing and remains subject to the conditions of that warranty. The Customer remains responsible for properly shutting down, protecting, or maintaining components not included in the Company’s scope. 10. PARTS, MATERIALS & PRODUCT AVAILABILITY Parts and materials installed by the Company may be new replacement products, equivalent replacement products, or compatible products selected based upon availability and system requirements. Special-order, custom, opened, installed, altered, or used materials are not returnable once ordered or installed except where required by law or covered by an applicable manufacturer warranty. Manufacturer warranties are subject to the manufacturer’s terms. 11. PAYMENT DUE Unless a different written payment arrangement is approved by the Company, payment is due in full upon completion of the authorized service. Deposits may be required for installations, special-order materials, large repairs, projects, or other work before scheduling or commencement. Failure or refusal to make payment for properly authorized services constitutes a breach of this Agreement. 12. CREDIT CARD FEES & CASH DISCOUNTS Credit-card processing or surcharge fees may apply when permitted by applicable law and applicable card-network rules and when disclosed before payment. Debit-card and prepaid-card transactions will not be surcharged where applicable card-network rules prohibit such surcharges. Any cash discount, promotional discount, veteran discount, senior discount, membership discount, or other discount applies only when offered or approved for the particular transaction. Discounts are not automatically retroactive and may not be combined unless the Company agrees otherwise. 13. PAST-DUE ACCOUNTS & COLLECTIONS Any invoice remaining unpaid after its stated due date may be considered delinquent. The Company may suspend future service, decline additional scheduling, cancel unpaid future work, and pursue lawful collection remedies. A reasonable late charge, not exceeding the maximum permitted by applicable law and disclosed on the applicable invoice or payment agreement, may be assessed on delinquent balances. The Customer is responsible for reasonable collection costs, court costs, collection-agency charges, and attorney fees to the extent permitted by applicable law and this Agreement. 14. PAYMENT PLANS & FINANCING Any payment plan, installment arrangement, financing agreement, or deferred-payment arrangement must be separately approved in writing. The terms of the separate payment or financing agreement—including payment amount, due dates, interest or finance charges, default terms, and early payoff provisions—control over this general Service Agreement if there is a conflict. 15. WARRANTY & CALLBACK WORK Any workmanship, labor, part, installation, or winterization warranty applies only when specifically stated by the Company in writing. Warranty coverage does not include damage or failure caused by Customer or third-party alterations, misuse, vandalism, accidents, animals, lawn equipment, excavation, construction, landscaping, tree roots, electrical problems, lightning, freeze damage outside an applicable written winterization warranty, insufficient water pressure or supply, well or pump issues outside the repaired scope, normal wear, or defects in components not repaired or installed by the Company. The Company’s first remedy for covered workmanship concerns will ordinarily be an opportunity to inspect and correct the covered work. 16. CUSTOMER CONCERNS & OPPORTUNITY TO INSPECT If the Customer believes Company workmanship is defective, the Customer agrees to notify the Company promptly and provide a reasonable opportunity to inspect the work before hiring another contractor to alter or remove the Company’s work, except where immediate action is reasonably required to protect life or property. Work altered by others before the Company has a reasonable opportunity to inspect may affect warranty coverage. 17. PHOTOS, VIDEOS & SERVICE DOCUMENTATION The Company may photograph or record equipment, irrigation components, system conditions, damaged areas, completed work, and relevant portions of the property for service documentation, estimating, warranty, training, dispute resolution, and internal business records. Identifiable Customer information or identifiable private-property images will not be used publicly for advertising without permission when permission is required. 18. TRANSACTIONAL COMMUNICATIONS The Customer authorizes the Company to use the telephone number and email address supplied by the Customer for transactional communications related to requested services, including scheduling, technician status, estimates, work approvals, invoices, receipts, payment notices, contracts, and service follow-up. Marketing communications remain subject to separate marketing-consent requirements and opt-out rights. 19. SAFETY & RIGHT TO STOP WORK The Company may refuse, suspend, or stop work if conditions are unsafe, unlawful, inaccessible, abusive, threatening, structurally unsafe, contaminated, or otherwise unsuitable for safe service. The Customer remains responsible for authorized work and costs reasonably incurred before work is stopped. 20. STATUTORY CANCELLATION & NONWAIVABLE RIGHTS Nothing in this Agreement eliminates or limits rights that applicable law does not permit the Customer to waive. Certain transactions may have statutory cancellation or cooling-off rights, including some home-solicited transactions and certain financed home-improvement transactions. When applicable law requires a separate cancellation notice or provides a different cancellation period, the applicable law and required notice control over this Agreement. 21. LIMITATION OF RESPONSIBILITY To the maximum extent permitted by law, the Company is not responsible for indirect, incidental, special, or consequential damages arising from conditions outside the Company’s reasonable control. Nothing in this Agreement limits liability that applicable law does not permit the Company to limit. 22. GOVERNING LAW & VENUE This Agreement is governed by the laws of the State of Michigan. Any legal proceeding shall be brought in a court of competent jurisdiction in Michigan and, where legally permitted, in Macomb County. 23. ENTIRE AGREEMENT & ORDER OF DOCUMENTS This Service Agreement applies together with the applicable estimate, proposal, work order, invoice, payment agreement, membership agreement, warranty, or other written document for the particular job. If a job-specific signed agreement expressly conflicts with this general Service Agreement, the more specific written term controls for that job. No employee or technician may alter these terms unless the change is approved by the Company in writing. 24. SEVERABILITY If any provision of this Agreement is found unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law. HUNTER HYDROTECH LLC 8160 Crestview Dr Sterling Heights, MI 48312 586-221-0730 Legal@HunterHydroTech.com HunterHydroTech.com

Credit Card Fees / Cash Discounts

Payment Agreement Notice By choosing to pay with a credit/debit card, the customer agrees to be responsible for all associated processing and convenience fees. Payments made in cash may qualify for discounts, including avoidance of extra fees, and up to 15% off for veterans or senior citizens.

Yearly Service Subscription Agreement (Membership Agreement)

Hunter HydroTech Yearly Service Subscription Agreement 1. Parties This Agreement (“Agreement”) is entered into between Hunter HydroTech LLC (“Company”), and the undersigned customer (“Customer”), collectively referred to as the “Parties.” 2. Services Covered Company agrees to provide ongoing irrigation, sprinkler, and/or maintenance services as outlined in the Customer’s selected service package or estimate, on a recurring yearly basis. 3. Term This Agreement shall commence on the date signed by the Customer and shall remain in effect for twelve (12) months (“Subscription Term”), automatically renewing each year unless either party provides written notice of cancellation at least 30 days prior to renewal. 4. Payment Customer agrees to pay the agreed-upon yearly subscription fee, billed either: Annually in advance, OR Monthly installments, as arranged with the Company. Payment shall be due within 15 days of invoice date. 5. Late Payments Any payment not received within 15 days will accrue an 8% late fee per month on the outstanding balance until paid in full. 6. Non-Payment If Customer fails to make payment, the Company reserves the right to: Suspend services until payment is received, and/or Forward the account to collections or pursue legal remedies available under Michigan law. 7. Early Cancellation Customer may cancel if They have not received their Start Up And Winterization yet. 8. Governing Law This Agreement shall be governed by the laws of the State of Michigan and Macomb County. 9. Entire Agreement This Agreement constitutes the entire agreement between the Parties and supersedes all prior understandings. Customer Name: ___________________________ Signature: _______________________________ Date: ___________________________ Hunter HydroTech LLC 586-221-0730 | HunterHydroTech.com

Payments Terms & Services Contract

Hunter HydroTech LLC Service Agreement & Payment Terms This Service Agreement (“Agreement”) is entered into between Hunter HydroTech LLC (“Company”) and the undersigned client (“Client”). By requesting services, signing an estimate, or providing verbal approval for work to proceed, Client agrees to the following terms: 1. Authorization for Services Client authorizes the Company to perform the services described in the written estimate, work order, or verbally approved scope of work. Verbal approval, electronic approval, or signature constitutes binding acceptance of this Agreement. 2. Payment Terms Payment is due in full upon completion of services, unless otherwise agreed in writing. If a deposit is required, services will not begin until deposit is received. Failure to pay constitutes breach of this Agreement. 3. Client Liability Client acknowledges and agrees that once services are completed, Client is liable for full payment of the agreed-upon amount, regardless of results dependent on conditions outside the Company’s control (e.g., pre-existing damage, weather, municipal water pressure). 4. Non-Payment & Collections Accounts not paid within 15 days of invoice date will accrue late fees of 8% per month (or the maximum allowed by Michigan law). If payment is not received, the Company reserves the right to: (a) pursue collection through a third-party collections agency, or (b) pursue legal action in Macomb County courts. Client will be responsible for all reasonable costs of collection, including attorney’s fees, court costs, and collection agency fees. 5. Payment Plans At the Company’s sole discretion, a payment plan may be offered in writing and signed by both parties. By agreeing to a payment plan, Client acknowledges and accepts the following terms: Payment Plan Options: 6 months – 0% interest 12 months – 3% interest 18 months – 8% interest 24 months – 15% interest 30+ months – 25% interest Interest is calculated on the remaining balance and included in the agreed payment schedule. Client must make payments on time per the agreed schedule. Missed payments may result in the plan being canceled, and the full remaining balance (plus accrued interest and late fees) becoming immediately due. 6. Governing Law This Agreement is governed by the laws of the State of Michigan. Any disputes shall be resolved in the courts of Macomb County, Michigan. 7. Entire Agreement This Agreement, together with any signed estimate, work order, or invoice, constitutes the entire agreement between the Company and Client. No verbal agreements shall override these written terms. <a href="https://drive.google.com/file/d/1ss3iS96bKp2NvmvOaUXkYKbT_9LMyyCU/view?usp=drive_link"